Pred500

    Can't claim prize or raise support ticket due to errors

    General
    by Pred50010/4/2026(edited)

    @Jason_Scully - apologies. But I don't have any other way of raising an issue currently.

    Competition claim gives me an email_reply_key of relation support tickets violates not null constraint.

    Similar issue when I try to raise a support ticket. (Edge Function returned a non-2xx status code)

    14 Comments

    rfrazier
    rfrazier10/4/2026

    Same! I’ve tried to contact support and it is giving me an error message

    t
    tzzr10/4/2026

    Also i though everyone else in that joined the challenge and post or reply once in the community discussions, could get 30 days of free access to the entire Learning Tools bundle. I didn't get that, anyone else got it?

    rfrazier
    rfrazier10/4/2026

    @tzzr I did get the bundle when I entered.

    BlackBelt
    BlackBelt10/4/2026

    Yeah same here, I’m sure Jason will get it situated. Maybe it’s because we have an active trial going? Maybe it has to end first? The learning tools are awesome by the way, I look forward to really utilizing them moving forward.

    Rehemansheriff007
    Rehemansheriff00710/4/2026(edited)

    Same here as well we can't raise complaint anywhere pls keep a email id option in the contact us place that will be great we can mail the issues@Jason_Scully

    Jason_Scully
    Jason_Scully10/4/2026

    Hey everyone, I'll get this fixed very soon and you'll be able to put in support tickets and claim prizes. Sorry about the mishap

    rfrazier
    rfrazier10/4/2026

    @Jason_Scully No worries! Appreciate it.

    Pred500
    Pred50010/4/2026

    @Jason_Scully support on the site is always top notch so full confidence it'll be sorted 🙏

    Rehemansheriff007

    @Jason_Scully thankyou for the response ❤️

    Jason_Scully
    Jason_Scully10/4/2026(edited)

    Hey everyone, the problem should be fixed. You should be able to submit support tickets and also claim prizes for challenges.

    If you are looking at the site on a computer browser, it is recommended that you clear your cache so that way you look at a fresh page.

    If you are using the mobile apps, it is recommended that you force close the mobile app and reopen it so that way it clears the application.

    Please let me know if it's not working for you, and we will continue fixing it. I will be able to see, and the team will be able to see, support tickets coming in if it is working correctly.

    Thank you!

    rfrazier
    rfrazier10/4/2026

    @Jason_Scully It worked. Thanks.

    BlackBelt
    BlackBelt10/4/2026

    @Jason_Scully you’re awesome man thanks. Also I was blown away by the learning tools bundle! I’ve barely scratched the surface on how to fully utilize them and they are already changing the way I approach skill development. This is beyond dope man 🙏

    Rehemansheriff007

    Thankyou so much @Jason_Scully for all support and guidance of team @BlackBelt @Pred500 @rfrazier

    BlackBelt
    BlackBelt10/4/2026

    @Rehemansheriff007 congratulations bro!

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